FAQ

Where do you deliver?

We deliver nationwide across Pakistan — to all major cities and most towns.

How long does delivery take?

Orders are dispatched within 1–2 business days. Delivery usually takes 2–4 business days depending on your city; remote areas may take a little longer.

How much is shipping?

Shipping is a flat Rs. [XXX] nationwide, and free on orders over Rs. [5,000]. Your exact charge is always shown at checkout. [Update to your real rates.]

Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available across Pakistan — simply pay our courier when your order arrives at your door.

What payment methods do you accept?

We accept Cash on Delivery, bank transfer, and [card / online payment]. [Update to what you support.]

Can I track my order?

Yes. Once your order ships, we'll share a tracking number by SMS or WhatsApp so you can follow it all the way to your door.

What is your return policy?

Unused items in their original packaging can be returned within 7 days of delivery. See our Refund & Return Policy for full details.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within [5–7] business days — to your original payment method, or by bank transfer for COD orders.

How do I care for my products?

Hand-washing is recommended to preserve finishes. Cast iron should be dried and lightly oiled after use; most stainless steel and stoneware are dishwasher-safe. Specific care notes are included on each product page.

Still have a question?

Reach us any time via our Contact page — we're always happy to help.